Terms and Conditions for Collection of Orders

Bridport Building Supplies

These Terms and Conditions apply to the collection of orders placed via the Bridport Building Supplies website. By placing an order and collecting goods from our premises, you agree to be bound by the following terms and conditions. Please read these carefully before proceeding with your order.

1. Order Collection

• 1.1. Order Confirmation: Upon placing an order on our website, you will receive an order confirmation via email. This confirmation will contain your order details, including the order number, item list, and collection instructions.
• 1.2. Collection Notification: You will only be able to collect your order once you have received a telephone call or email from us confirming that it is ready for collection. Please do not attempt to collect your order before receiving this notification.
• 1.3. Collection Time: All collections must be done during our standard opening hours, which are displayed on the website. Please ensure that you collect your order within the specified timeframe to avoid delays.
• 1.4. Collection Location: Orders will be collected from our designated collection point, unless otherwise communicated. Please follow any signage or instructions from staff to ensure a smooth collection process.

2. Identification and Documentation

• 2.1. Order Confirmation: You are required to present your order confirmation email (either printed or on a mobile device) when collecting your order. This helps us verify your purchase and ensures the correct items are handed over.
• 2.2. Proof of Identity: We reserve the right to request proof of identity at the time of collection. Acceptable forms of ID include:
  • A valid UK driver’s licence
  • Passport
  • Any other government-issued photo identification
• 2.3. Third-Party Collections: If someone is collecting an order on your behalf, they must present your order confirmation and provide their own identification. You will be responsible for ensuring the correct person collects your order.

3. Uncollected Orders

• 3.1. Holding Period: We will hold your order for a maximum of 14 days from the date of confirmation, unless otherwise agreed. If the order is not collected within this period, it may be returned to stock, and your order may be cancelled.
• 3.2. Non-Refundable Items: Certain products (e.g., customised or special-order items) may not be eligible for cancellation or return.

4. Damaged or Incorrect Items

• 4.1. Inspection at Collection: We recommend inspecting your goods at the time of collection to ensure they are correct and undamaged. Once goods have left our premises, we cannot be held responsible for any damage that occurs during transportation.
• 4.2. Reporting Issues: If you find any issues with your order (e.g., incorrect items, missing products, or damages), please report these to our staff immediately at the time of collection. If you only discover an issue after collection, please notify us within 24 hours, and we will work to resolve the matter.

5. Cancellation and Amendments

• 5.1. Order Amendments: If you need to amend your order after it has been placed but before collection, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee amendments for orders that are already being prepared for collection.
• 5.2. Order Cancellations: Orders can be cancelled before collection. Please contact us to request cancellation. Refunds for cancelled orders will be processed according to our Refund Policy.

6. Liability

• 6.1. Limitation of Liability: Bridport Building Supplies will not be liable for any loss or damage to goods once they have been collected from our premises. It is your responsibility to ensure the safe transport of your goods after collection.
• 6.2. Third-Party Liability: If you arrange for a third party (e.g., courier or another individual) to collect goods on your behalf, Bridport Building Supplies is not liable for any damage or loss caused by that third party during transport or handling.

7. Data Protection

• 7.1. Personal Data: Your personal information will be handled in accordance with our Privacy Policy, which can be found on our website. We use your data only for processing your order and for identification purposes at collection.
• 7.2. Data Sharing: We will not share your personal data with third parties except as necessary to fulfil your order (e.g., third-party delivery services, if applicable) or as required by law.

8. Changes to Terms

• 8.1. Modifications: Bridport Building Supplies reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be posted on our website and will apply to orders placed after the date of such posting.
• 8.2. Acceptance of Terms: By placing an order via our website, you acknowledge and accept the terms and conditions outlined above, including any amendments made prior to your collection date.

9. Contact Information

For any queries regarding your order or these terms, please contact us.